ZTEEL respects your privacy. This policy explains how ZTEEL collects, uses, shares and protects personal information when you use our website, mobile application and related services.
1. Information we collect
We collect information you provide directly, including your name, phone number, email address, profile details, support requests and feedback. When you use ZTEEL, we may also collect information needed to provide the service, such as approximate location (where you allow it), device and app information, account activity, offer interactions and transaction or redemption records.
2. How we use information
We use information to operate and improve ZTEEL; create and secure accounts; show relevant local businesses and offers; provide support; communicate important service updates; prevent fraud, misuse and security incidents; and meet legal obligations. We do not sell personal information.
3. When we share information
We may share limited information with businesses when it is needed to fulfil or validate an offer, order, reward or redemption you choose. We may also use trusted service providers for hosting, analytics, communications and support, subject to appropriate safeguards. We may disclose information where required by law or to protect ZTEEL, our users or the public.
4. Retention and account deletion
We keep information only for as long as needed for the purposes described in this policy, including legal, tax, dispute-resolution and security requirements. You may delete your account in the ZTEEL app or through the secure account deletion page on this website. For your protection, the website requires a one-time code sent to the phone number linked to the account before it can be closed. Eligible personal data is removed in line with our retention practices; certain records may be retained where legally required or necessary to prevent fraud.
5. Your choices
You can update certain account details in the app, control device permissions such as location, and opt out of non-essential marketing communications where available. Depending on where you live, you may have rights to access, correct, delete or restrict use of your personal information. Contact us to exercise these rights.
6. Security
We use reasonable technical and organisational measures to protect information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
7. Children
ZTEEL is not intended for children who are below the age at which they can lawfully consent to use our services in their region. We do not knowingly collect personal information from children without appropriate consent.
8. Changes to this policy
We may update this policy as ZTEEL evolves or laws change. We will post the updated version here and revise the “Last updated” date.
9. Contact us
For privacy questions or requests, use our support form and select the category that best matches your request.